The Timber Frame Company
The Timber Frame Company is committed to ensuring that your privacy is protected.
What information do we collect?
- Name or Company Name.
- Contact number(s) Phone, Mobile, Fax
- Contact person(s) name
- Email addresses
We require this information of yours as a Customer of The Timber Frame Company in order to provide a proper service and in particular for the following reasons:
- Internal Record keeping
- Fulfilling your order.
- Invoicing and Queries.
- We may use the information to improve our products and
- From time to time we may send details of special offers or other information which we think you may find interesting using the email address
We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and encryption procedures.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Communicating with you via email
We will not sell or share your personal details with third parties.
Communicating with you.
We may contact you directly or through a third part service provider regarding products or services that you have purchased from us, as necessary, to deliver support or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based on legitimate interests. You don’t need to provide consent as a precondition to purchase our products or services. These contacts may include:
- Direct mailshots
- Telephone calls
How can you access, update or delete your data?
To find out what information we hold on you or to update your information email us at email@example.com
If you make a request to delete personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption software where appropriate.
We retain personal data only for as long as necessary to provide the services you have contacted us for and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- Mandated by law, contract or similar obligations applicable to our business operation
- For preserving, resolving, defending or enforcing our legal/contractual rights
- Needed to maintain adequate and accurate business and financial records (6 year rule)
If you have any questions regarding the security or retention of your data, you can contact us at firstname.lastname@example.org
Compliance with legal, regulatory and law enforcement requests
We cooperate with Government and law enforcement officials to enforce and comply with the law. We will disclose any information about you as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests).
To the extent that we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
- Email: email@example.com
- Tel: 01582 635888
- In writing:
Whitemill Industrial Estate,
We will respond to all requests within 30 days