The Timber Frame Company

This privacy policy sets out how The Timber Frame Company uses and protects any information that you give us in the course of our business.

The Timber Frame Company is committed to ensuring that your privacy is protected.

NB: This privacy policy will become effective on 25th May 2018

This privacy policy sets out how The Timber Frame Company uses and protects any information that we have belonging to our customers. We are committed to ensuring that your privacy is protected. Should we ask you to provide personal data, you can be assured that it will only be used in accordance with this privacy policy.

Our privacy policy is intended to describe how and what personal data we collect, and how and why we use your data. It also describes options we provide for you to access, update or otherwise take control of your personal data.

What information do we collect?

  • Name or Company Name.
  • Address
  • Contact number(s) Phone, Mobile, Fax
  • Contact person(s) name
  • Email addresses

We require this information of yours as a Customer of The Timber Frame Company in order to provide a proper service and in particular for the following reasons:

  • Internal Record keeping
  • Fulfilling your order.
  • Invoicing and Queries.
  • We may use the information to improve our products and
  • From time to time we may send details of special offers or other information which we think you may find interesting using the email address

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and encryption procedures.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Communicating with you via email

We will not sell or share your personal details with third parties.

Communicating with you.

We may contact you directly or through a third part service provider regarding products or services that you have purchased from us, as necessary, to deliver support or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based on legitimate interests. You don’t need to provide consent as a precondition to purchase our products or services. These contacts may include:

  • Direct mailshots
  • Email
  • Telephone calls
  • Texts

How can you access, update or delete your data?

To find out what information we hold on you or to update your information email us at sales@ttfc.co.uk

If you make a request to delete personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption software where appropriate.

We retain personal data only for as long as necessary to provide the services you have contacted us for and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • Mandated by law, contract or similar obligations applicable to our business operation
  • For preserving, resolving, defending or enforcing our legal/contractual rights
  • Needed to maintain adequate and accurate business and financial records (6 year rule)

If you have any questions regarding the security or retention of your data, you can contact us at sales@ttfc.co.uk

Compliance with legal, regulatory and law enforcement requests

We cooperate with Government and law enforcement officials to enforce and comply with the law. We will disclose any information about you as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests).

To the extent that we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Changes in our privacy policy

We reserve the right to modify this Privacy Policy at any time and may continue to update it. You can review it at any time to ensure you are still happy with the policy.

Contact us

If you have any questions, concerns or complaints about our Privacy Policy you may contact the office in the following ways.

TTFC LTD,

Whitemill Industrial Estate,

Clonard Rd,

Wexford,

Y35 WV83

 

We will respond to all requests within 30 days